Some answers to frequent questions
To help you start your journey with us as smoothly as possible we have compiled a series of commonly asked questions. We hope you find the answers you seek, if there is anything else, our team is just a message or call away.
What makes you different from other consulting firms?
Unlike the incumbent consulting giants, we embrace a boutique mindset. We take nothing for granted and start, as much as possible, from zero. This gives us the opportunity to experiment with the uncertain and create collaborative scenarios that were previously thought unthinkable. Simply put, we are not driven by one-size fits all frameworks.
Transparency is at the core of our practice. Our methods are most successful when all participants are open and honest; our goal is to achieve a state where every participant benefits.
Achieving success is our top priority, and it is highly connected with our sense of pride.
We recognise that your expertise lies in your core business activities. Our role is to provide our knowledge and skills to complement your strengths, so you can forget the technical challenges and focus on what you do best.
What is the typical engagement process for your services?
Our engagement starts when you first reach out to us through our various channels (email, website, social platforms). A company representative will be in touch to schedule an initial consultation. All initial exploratory meetings are handled by the founders themselves. This is an assurance that our values and ethos intersect and are aligned for a frictionless journey ahead.
During the first meeting, we concentrate on understanding your business goals, needs and challenges.
Following the initial exploratory meeting, we explain our findings by presenting the discovered gaps and a first road map to address these. The aim is to confirm our understanding of the business and gauge the participants’ eagerness to change.
From then on, we adopt a life cycle approach. We work closely with you, through your journey’s highs and lows and assist you in adapting the plan in an agile manner to constantly focus on your objectives; from initiation to implementation and beyond.
How do you ensure the security of our sensitive data during consulting engagements?
The security and confidentiality of your business data and that of your employees is of utmost importance to us. We are paranoid about security and take all the necessary steps to protect your data.
We clearly establish with you an agreement that outlines our responsibilities, how we store, process, and transmit your data.
We train our personnel rigorously on data security protocols and non-disclosure. Furthermore, limiting access to information on a need-to-know basis.
We invest in state-of-the-art measures including encryption and intrusion detection systems. We regularly monitor, audit, and address any vulnerabilities in our processes or technology.
How do you measure success?
We measure success primarily by the positive impact and tangible value we bring to your organisation, particularly in relation to your objectives. We constantly monitor our progress and provide regular feedback that allows us to fine-tune our approach and continuously improve.
We use Objectives and Key results (OKRs) to set, communicate and gauge our joint goals ensuring that we are doing the right thing at the right time.
Our success is ultimately based on cultivating long-term partnerships with our clients. A big component of this being the value that we generate for your employees and end customers; the justification for us to continue our relationship.
Can you work with our existing IT team?
Yes, we already work with a number of organisations that have in-house departments of varying size and structure. We normally act, either as an extension of your team embedded in the company’s efforts or as an external team bringing an outside perspective to the table.
We aim to seamlessly integrate with your existing teams, including management teams, to complement skill sets, expertise and to provide additional insights.
Can you help us hire a team?
We can help you define your team needs, draft the job description and the KPIs that go hand-in-hand with it. Subsequently we’ll manage the recruitment programme, helping you to find valid resources. Our involvement would normally include: Filtering of candidates, conducting initial interviews and making recommendations and during on-boarding we’ll help in inductions and monitoring until self-managed.
Do you offer ongoing support after the completion of a project?
We are on your shoulder throughout the full lifecycle from kick-off to ongoing operations post go-live. We are on your side of the table, as a consulting partner. Moreover, we usually take an active part in consulting clients with evolving requirements therefore we consult on new releases including new upgrades and additional functionality and integrations.
What is your timeline for completing projects?
This is directly related to the scope and complexity of the project. We will work closely with you to develop realistic timelines for your projects.
What should I prepare for the exploratory meeting?
Prepare as much information as possible about the objectives and limitations. Organise all requests by criticality and priority. Any challenges and pain-points should be communicated. It is suggested that exploratory meetings are attended by project sponsors.
Get In Touch
